The company is obliged to inform the user/visitor, before proceeding to the completion of the purchase of:

  1. the main characteristics of the product
  2. the total value of the products/goods, including VAT or any other charge
  3. other additional financial charges (shipping, delivery, postal charges).

It is forbidden to charge visitors/users with additional costs that exceed the cost of using the same means of payment by the company (e.g. cash on delivery)

After the purchase is completed and the user/visitor pays the agreed amount, the company must deliver the agreed product within a reasonable time, i.e. within 30 days from the date of the order at the latest. In the event of unjustified delay, the user/visitor may terminate the contract, thereby obliging the company to return the money received.

The user/visitor has the right to withdraw from the said contract and return the products purchased, without compensation, and without being obliged to inform the “Company” of the reason why he/she wishes to return the products, within a period of fourteen (14) calendar days from the date he/she received the products. In this case, he shall be charged only the direct cost of returning the products.

Returns are accepted only if the products he wishes to return are in the same condition in which he received them, i.e. without having been unsealed or their packaging has been tampered with, together with the retail receipt or invoice.

The return of products that are about to deteriorate or expire soon, as well as those considered unsuitable for return for health or hygiene reasons, is prohibited.

In order to avoid inconvenience to the user/visitor, it is advisable to check carefully, at the time of delivery of the order, the condition of the products sold and the intactness of their packaging, in order to detect any obvious defects (e.g. broken goods, wrong item, etc.).

The user/visitor who wishes to return a product can contact the “Company” via the e mail of the “Company” : info@cadookids.gr

In case of return of products, the money will be refunded within fourteen (14) calendar days, once the “Company” receives the returned products.